Orders & Pre-Orders

Orders

When an order is placed you will receive an email confirming the order. All orders are subject to acceptance and availability. Items in your shopping basket that have not been checked out are not reserved and may be purchased by other customers.

If you have any changes to make to your order please be in touch within 24 hours after placing it. After 24 hours, we will still try to accommodate your request but cannot guarantee it.

If, for any reason, we are unable to deliver the ordered item we will notify you by email and refund the payment in full to your credit/debit card within thirty days of being advised that item has become unavailable.

Pre-Orders (when available)

If you pre-order an item, you are paying in advance for that item as well as shipping (if applicable). This will ensure that you receive this item in priority at the exclusive pre-order price. Your rights regarding a pre-order purchase are the same as those for any other order on www.sophiewilliamsonfabrics.com.

If you have any changes to make to your pre-order please be in touch within 24 hours after placing it. After 24 hours, we will still try to accommodate your request but cannot guarantee it.

If, for any reason, we are unable to deliver the pre-ordered item we will notify you by email and refund the payment in full to your credit/debit card within thirty days of being advised that item has become unavailable.

Pre-Orders available in from 21 July until 15 August 2020
Pre-Orders will be shipped in chronological order from 16 August 2020

Account Registration

If you have registered for an account you can login on our website and view current and past orders and pre-orders at any time. If you have any problems, please email us on customer@sophiewilliamsonfabrics.com and we will get back to you as soon as possible.